Refund Policy

Last updated: August 21, 2026

Scope

Refunds from Interdel LLC apply only when the contracted service has not yet been performed.

Case-by-case review

Refund requests are reviewed on a case-by-case basis. Refunds may be granted only when the contracted service has not yet been rendered and no third-party costs have been incurred on the customer's behalf.

Situations that are not eligible for a refund

Refunds will not be granted in the following cases:

• Shipments that have already been picked up, dispatched, in transit, or delivered.
• Cancellations where costs have already been incurred on the customer's behalf.
• Transit delays.
• Freight classification or reclassification changes.
• Accessorial or additional charges that have been properly applied.
• Situations outside the control of Interdel or the carrier.
• Third-party out-of-pocket costs already incurred on your behalf — for example, carrier charges or customs duties paid to authorities — once those services have been rendered.

How to request a refund

To request a refund, email Interdelllc@gmail.com from the email address used at checkout and include your invoice number and the reason for the request. We will review and respond within 5 business days.

Processing time

Approved refunds are returned to the original payment method through our payment processor Stripe, typically within 5–10 business days depending on your bank or card issuer.